We offer honest and reliable auto repair, and we like to think we do it right. But, don’t just take our word for it–our customers give us rave reviews! Whether it’s our quick, quality, friendly service or the honesty and value we bring to every interaction, our customers love us.
We’re famous for:
Timely, quality repairs
- Friendly service
- Honest diagnosis
- Fair prices
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It is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied.
Wow. Service like no other. Not your average neighborhood mechanic. Can't say that I've ever met someone as personable, knowledgeable and efficient as the owner. No sugar coating here.
As a single woman is hard for the shops not to see you coming. The owner will give your car a through maintenance check and let you know what's priority. He reviewed different options with me and the choice is yours. No hassling. Can't ask for much more. I have a 03' Honda CR-V with 193k miles on it and it runs great.
While visiting Boston, Ma. Our brakes started squealing and pulsating for no reason. We pulled over to the first auto service we found. We met with the owner (nice guy!). He inspected our car, just to find out, our brake pads were almost gone! We called the nearest Honda dealership to compare the cost of replacing brake pads and rotors. The price was double!! We decided to go with originally quoted by the owner. He did such a good job at a reasonable price, my wife sent him a gift basket.
Thank you, Factory Auto